Privacy Policy

Aquality Bathroom Solutions ("we", "us", or "our") operates www.aqualitybathrooms.com and provides bathroom installations, showers, plumbing, and tiling across Aylesbury and nearby towns including Wendover, Tring, and Thame. Protecting the privacy of our website visitors and customers is a priority. This policy explains the personal information we collect when you browse our website, request a quote, or work with us, and how that information is used and safeguarded.

If you have questions about this policy or how we handle your data, please email graham@aqualitybathrooms.com, call 07947 005939, or message us on WhatsApp at 07947 005939.

General Data Protection Regulation (GDPR)

Aquality Bathroom Solutions acts as the Data Controller for the personal data you provide to us. Our lawful bases for processing personal information under UK GDPR include:

• Performance of a contract or taking steps at your request before entering into a contract, such as preparing quotes, scheduling visits, and completing bathroom installation work.
• Your consent, for example when you ask us to contact you via email, phone, or WhatsApp.
• Legitimate interests in running and developing our business, improving our services, and maintaining the security of our website and communication channels.
• Compliance with legal obligations, including health and safety, tax, and record keeping.

We retain personal information only for as long as needed to fulfil the purposes described in this policy, to comply with legal requirements, or to resolve disputes.

Information We Collect

The personal information we may collect includes:

• Contact details such as your name, email address, phone number, and service address.
• Project information that helps us understand your property and the work you would like us to complete.
• Communications you send to us by email, phone, WhatsApp, or through our online contact and quote forms.
• Technical data collected automatically by our website hosting provider, including IP address, browser type, referring pages, and timestamps.
• Any documents, photographs, or other files you choose to share to support your enquiry.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries, provide quotes, and manage bookings.
• Plan and deliver bathroom installations, showers, plumbing, and tiling services safely and efficiently.
• Communicate about scheduling, updates, and aftercare guidance.
• Improve our services, website, and customer experience.
• Meet legal, regulatory, and accounting requirements.

Sharing Your Information

We do not sell your personal information. We may share information only with trusted suppliers or subcontractors when required to deliver your project, or when legally required to do so.

Your Rights

You have the right to access, update, or request deletion of your personal data. You may also object to processing in certain circumstances. To exercise these rights, please contact us using the details above.

Cookies

Our website may use cookies to improve your browsing experience and to understand how visitors use our site. You can adjust cookie settings in your browser at any time.